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Terms and Conditions

Shore Campers Ltd Terms & Conditions

Definitions

‘l’, ‘me’ and ‘my’ refers jointly and severally to the person or persons who are the customers.

This Agreement means the Rental Agreement, the Insurance Motor Rental Agreement and these Terms and Conditions. In the event of any discrepancy between these Terms and Conditions and any other Shore Campers literature, the provisions of these Terms and Conditions apply.

‘Shore Campers’ means Shore Campers Ltd, registered office: 78a Paisley Road, Bournemouth BH6 5ED. Registered in England and Wales no. 11650660.

‘Customer’ or ‘Hirer‘ means the person or persons nominated as the hirer under the heading ‘Hirer’s Name’ on the Rental Agreement, any person whose credit or debit card is presented in payment of the customer’s charges, or any person who deems themselves to be the legal entity and ultimately responsible for the campervan. Should the legal entity be different from the driver, then full name, address and contact phone numbers must be supplied.

‘Rental Period‘
Means the hire period as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer’s possession or control.

‘Vehicle‘
Means the vehicle as stated on the Rental Agreement and includes tyres, tools, accessories, the living equipment and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle which may be provided at the discretion of Shore Campers.

‘Security Deposit’
Means the amount held as security by Shore Campers in relation to this hire.

1. Hire Rates Quoted Include:
VAT (20%)
Unlimited UK miles
UK fully comprehensive insurance*
UK breakdown assistance**

*Insurance loading. In some cases, Shore Campers will incur additional charges if the driver to be insured has a traffic conviction, more than 1 insurance claim or is in an occupation which is deemed high risk. These charges will be passed onto the customers.
** Shore Campers will supply full breakdown cover to cover any mechanical faults to the base chassis of the campervan. Any call out charges necessitated by the customer through operator error, e.g. a flat vehicle battery, wrong or insufficient fuel, keys locked in campervan etc. will be the responsibility of the customer.

2. Payment
Availability is on a request and confirm basis at the time of reservation. A reservation is only binding after it has been confirmed by Shore Campers and a deposit payment of 50% of the hire has been received. Our terms and conditions including cancellation policy apply from this point onwards. Once the reservation is confirmed, a confirmation email will be sent out to the client. Settlement of the remaining balance will be due 30 days prior to departure. Shore Campers reserves the right to cancel the booking if payment is not received three weeks prior to departure. Payment is by credit card (Visa or MasterCard only), debit cards or bank transfers in Pounds Sterling. Charges may apply. There is a foreign transaction fee of 3% added to both the rental total and security deposit when using a payment card issued outside of the UK.

For late bookings (less than 30 days before departure) the full rental price is payable on booking. Vehicles will not be released without full payment being completed.

Coupons, voucher codes and discounts are limited to one per booking and cannot be used in conjunction with other offers.

3. Cancellation Charges

You must contact us by email to cancel your booking. We strongly encourage customers to take out their own travel insurance to protect their trips and personal belongings.

Cancellation charges are as follows:

• More than 4 weeks before hire date: £30 administration fee will be taken from your booking deposit with the remainder returned in full.
• Less than 4 weeks before hire date: the full booking deposit (50%) will be taken.
• Less than 1 week before hire date: the full booking fee (100%) will be taken.

Shore Campers cannot postpone or transfer money from one hire to another. Shore Campers reserves the right to amend our cancellation policy for certain events.

4. European Travel – currently not allowed

5. Campervan Collection & Return

  • Collection: You should allow around 1 hour for us to show you around the campervan, transfer your luggage and to complete any documentation that might be required. Please also allow the same amount of time to return the campervan for all necessary inspection and sign-off to be completed. Please ensure you give yourself enough time to return bearing in mind the roads can get quite congested during the summer. Collection times are 09:00-12:00 Sunday to Friday. Please ensure you notify us of your intending collection time.
  • Return: The vehicle must be returned on the correct date, and before the time stated on the rental agreement – please allow up to 1 hour for the return handover at the depot. Vehicles must be returned undamaged, with a full tank of petrol/diesel and the interior clean and in the same condition as they left, otherwise a charge will be made for additional valeting and or upholstery cleaning. Please see section 9, Rental and Other charges for further details. Please note: there are no toilet emptying facilities at Shore Campers so this must be emptied prior to return. Return times are between 9:00 and 11:00 Sunday to Friday.
  • Late return: If you will be late returning, Shore Campers must be advised. Failure to advise may result in prosecution for driving whilst uninsured. An additional charge of £50 per hour (or part thereof) will be payable for all late returns.
  • Storage of your vehicle: Shore Campers will store your vehicle free of charge at our campervan HQ during the period of your hire but this is at your own risk. Shore Campers accepts no liability whatsoever for loss or damage to your vehicle howsoever caused while in storage and you are strongly advised to ensure that it is fully insured under your own policy while stored at our facility.

6. Campervan Systems
Shore Campers will carry out a full Pre-Checkout Inspection (PCI) on every campervan before the commencement of hire. The PCI involves testing every system on board the campervan to ensure they are operating correctly. In conjunction with this the hirer will be taken on a tour of the campervan and shown how each system works. Should an onboard system fail during your hire, Shore Campers will make every effort to remedy the fault whilst you are away but in some circumstances this may not be possible and Shore Campers cannot be held responsible and will not refund any monies should a loss of service be encountered nor have any obligation to provide a replacement vehicle.

7. Winter Hire
In the case of winter hire, Shore Campers will not be and cannot be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer.

8. Change of Vehicle
Shore Campers reserves the right, at its absolute discretion, to substitute a comparable or superior Vehicle for the Vehicle ordered. In that event, I shall not be liable for any increased rental or other charges save for any addition running costs pertaining to the substitute vehicle. Such substitution shall not entitle me to any refund and does not constitute a breach of this Agreement.

9. Rental and Other Charges
I will pay Shore Campers;
a) All rental charges
b) The Security Deposit
c) The following additional fees:

  • Late Return (per hour or part thereof) – £50
  • Toilet not empty or clean – £75
  • Water tanks not empty – £30
  • Interior not clean – £35
  • Cutlery/Crockery not clean – £35
  • Petrol/Diesel tank not full – £35 admin fee + cost of fuel
  • Damage caused by pets – full cost of repair
  • Exterior/Interior accidental damage – cost to be confirmed by Engineer/Insurer
  • Petrol in diesel tank – deemed as gross negligence so not covered by insurance £500
  • The nominated cancellation fee in the event of cancellation of this Agreement prior to acceptance or delivery of the vehicle.
  • The cost of any damage to the Vehicle or third party property, subject to the insurance.
  • All government fees and duties etc.
  • All parking fines, other fines or penalties and associated administration costs incurred in relation to the Vehicle during the Rental Period.
  • Any other fees or charges payable by the Hirer pursuant to this Agreement. This includes any costs incurred by Shore Campers as a result of any breach by the Hirer of the terms of this Agreement.

10. Errors in Rental Charges
Total charges as set out therein are not final. I will pay any shortfall in charges to Shore Campers and I will receive a refund for any overcharge acknowledged by Shore Campers.

11. Security Deposit
There is a refundable Security Deposit payable by credit card, debit card, cash or bank transfer prior to collection of the vehicle. If payment by card, it should be in the lead drivers name and the amount will be taken from his/her account. Pre-paid currency cards cannot be accepted. Shore Campers reserves the right to increase the security deposit in certain circumstances or for specific events e.g. Festivals. Cheque payments and cash are not accepted against the Security Deposit.

Applicable security deposits are:

Electric campervans – £1000
All other campervans – £500

  1. Security deposits are due 2 days before the hire commences and the vehicle will not be released until payment has been received by Shore Campers.
  2. I irrevocably authorise Shore Campers to deduct from the Security Deposit any amounts due by me to Shore Campers arising out of this Agreement.
  3. The Security Deposit will be released within 7 working days of the vehicle being returned to the depot as per the criteria set out in section 5, Campervan collection and return and there are no outstanding insurance claims.
  4. Should any damages exceed the Security Deposit the customer will be responsible to settle all additional costs over and above the Security Deposit value within 7 days of your hire end date.

12. Use of the Vehicle
I agree that during the rental period, I will not and will not allow the Vehicle to be:

a) Driven otherwise than in a cautious, prudent and normal manner.
b) Used in a manner which could cause damage.
c) Driven in a prohibited area or in an area other than the areas indicated to me.
d) Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by Iaw.
e) Left with the ignition key in the vehicle while it is unoccupied.
f) Driven by persons:
i) Under the age of 23 years. (25 for the electric campervan)
ii) Who is not authorised by law to drive the Vehicle. Particulars of a proposed licensed driver of the Vehicle are set out under the heading ‘Hirer’s name/ contact’ on the Rental Agreement.
h) Damaged by:
i) Submersion in water
ii) Contact with Salt Water
i) Used for any illegal purpose for any race, rally or contest.
j) Used to tow any vehicle or trailer unless by prior agreement.
k) Used to carry passengers or property for hire or reward.
l) Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this Agreement
m) Used to carry volatile liquids, gases (other than gas bottles provided by Shore Campers), explosives or other corrosive or inflammable material.
n) Otherwise used in breach of my obligations under this Agreement.

13. Road Restrictions

a) All Vehicles may only be driven on sealed/bitumen roads.
b) I acknowledge that Shore Campers reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.

14. Alterations to the Vehicle
I shall not make any alterations or additions to the Vehicle without the prior written consent of Shore Campers.

15. Title to Vehicle
I acknowledge that Shore Campers retains title to the Vehicle and its contents and that I possess the goods as a mere bailee only. I do not have any right to pledge Shore Campers credit in connection with the Vehicle and agree not to do so. I shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.

16. Smoking
All Shore Campers campervans are non-smoking vehicles. Shore Campers reserves the right to impose additional valeting and or upholstery cleaning fees and charge demurrage should smoke be detected in the campervan.

17. Passengers
Shore Campers authorises the use of these vehicles up to the stated number of passengers. Each person is to use the safety restraints provided at all times whilst the vehicle is in motion. Please see the welcome pack for guidance. Child seats are the responsibility of the hirer to fit themselves. Children up to 12 years of age or 135cm in height, whichever they reach first, must use the correct child restraints appropriate for their weight under UK law.

18. Pets
I will not allow any animals to be carried in the Vehicle, unless otherwise agreed with Shore Campers and an additional extras paid and the Shore Campers Pet Policy adhered to. Pet damage is not covered by insurance and will be charged to the main hirer in full. Pets must be secured at all times while travelling.

19. Drivers

  • Age limits: 23 (25 for the electric campervan) to 75 years.
  • Maximum of 3 drivers per rental.
  • All drivers must have held a valid licence for more than 2 years that entitles them to drive a UK category B vehicle up to 3500kg MAM.
  • Drivers holding only an automatic licence can only hire our automatic models and this must be declared at the time of booking.
  • The hirer and any driver must be able to supply two proofs of address that matches the driving licence dated with 90 days of the hire start date.
  • All drivers must be present at the checkout of the campervan; no exceptions can be made.
  • Production of a full, valid driver’s licence, is required from all drivers during online check-in. International customers will need to show a valid passport.
  • All UK licence holders will be required to provide a DVLA driving summary from the DVLA website during online check-in. We are unable to insure you if you have failed to provide this.
  • If you have a modern Northern Ireland licence, we require both the photo card and the paper counterpart. Your licence address must be your current home address, if not, then you will need to update your details with the DVLA online.
  • Should any driver fail to present all correct documentation and identification on collection of the campervan or do not meet the driver requirements stated in the terms and conditions, then Shore Campers will be unable to release the campervan and no refunds will be given.
  • Endorsements on licences: you must declare at the time of booking if there are any endorsements on your licence. Shore Campers can accept up to 6 speeding points that occurred within the last 3 years (charges may apply). For more than 6 points for any conviction other than for speeding, including the following codes: AC, BA, CD, DD, DR, IN, LC, MS, UT, MR AND TT or for any driver disqualification within the last 5 years, Shore Campers may not be able to get cover for.
  • Insurance claims: you must declare at the time of booking if you have made or had a vehicle insurance claim made against you within the last 3 years. Shore Campers may not be able to get cover should you have had 2 or more claims within the last 3 years.
  • Driver Occupations: you must declare your occupation during the online check-in. Shore Campers may not be able to offer cover for the following occupations:
      • Celebrities
      • Sports personalities
      • Musicians
      • Entertainers
      • Serving foreign armed services personnel/UK based embassy employees

    Should the driver not disclose that they fulfil one of the above occupations, even in a part time capacity, this will render the Agreement as void and the hirer will be fully liable.

  • Drivers are personally liable for all legal penalties (e.g. parking tickets, congestion charges, speeding fines) which are incurred during the period of hire.
  • Shore Campers is unable to insure any driver with no fixed abode.

If it is shown that anyone other than named and authorised drivers have driven a Shore Campers vehicle during the hire period than the customer will forfeit their security deposit in full and any offences committed during that period will be passed to the Police or relevant authority for them to take any action regarding uninsured use of the vehicle.

20. Insurance (provided all the personal information supplied is correct)
The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. The vehicle insurance is arranged by the Alan Boswell Group. The hire rate quoted includes a standard excess of £500/£1000 (as per security deposit) per accident or reported incident. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first £500/£1000 (as per security deposit) per claim. Only persons named on the Rental Agreement are insured to drive the vehicle. Please note that no insurance cover is offered for any damaged deemed as gross negligence, or any internal damages; therefore the hirer accepts fully liability for these, which is in addition to the standard vehicle excess should that apply. Windscreens, wing mirrors and/or tyre damage are not covered by the standard vehicle insurance.

Shore Campers will be responsible should damage to personal possessions or bodily injury occur (including death) as a result of proven gross negligence on Shore Campers part i.e. our actions or failure to act. Shore Campers will not be responsible for any loss which is a side effect of the main loss e.g. loss of profits or opportunity. This is separate from the vehicle insurance provided.

All customers are strongly advised to have their own personal travel insurance policy in place in addition to any insurance provided by Shore Campers.

21. Vehicle Damage – Insurance Cover
I am aware that:

  • The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer or their possessions.
  • I will have to pay an excess for any Insurance claim regardless of which party is at fault for the accident. The insurance excess is £500/£1000 (as per security deposit) per claim, not per rental.
  • I will not have any insurance cover and I will be responsible for the total cost of any damage if I breach any of the terms of this Agreement.
  • I will be responsible for any damage caused through gross negligence and will not be covered by the insurance.

22. Responsibility When Accident Occurs

  • In the event of any accident, loss or damage arising out of the use of the vehicle, I will:
    (i) Notify Shore Campers within 24 hours of the happening of the event
    (ii) Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station
    (iii) Complete an accident claim form as supplied
    (iv) Not make any admission of liability to other parties, settlement offer or other like offer
    (v) Assist Shore Campers in handling any claim arising from any event including providing all relevant information and attending court to give evidence.
  • I acknowledge that the excess or other amount due by me in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault.
  • I will pay for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault.
  • No Security Deposit or insurance excess will be refunded until claim is settled.

23. Maintenance

  • I shall take all reasonable steps to properly maintain the Vehicle, including checking oil and coolant levels, tyre pressures and batteries.
  • I acknowledge that Shore Campers will reimburse me for expenditure up to GB £50.00 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle not including the water system, refrigerator, heating and audio equipment, provided that:
    (i) I produce relevant receipts
    (ii) I have received the prior consent of Shore Campers
    (iii) The damage is not due to my fault or my breach of this Agreement.
  • Subject to the terms of this Agreement, I will pay for the cost of repairing or replacing tyres damaged during the Rental Period. Shore Campers will reimburse me for expenditure reasonably incurred if:
    (i) The tyre is defective and is returned by me to Shore Campers for inspection; and
    (ii) I produce relevant receipts; and
    (iii) The manufacturer accepts liability under his warranty
  • I will be liable for any costs associated with the incorrect use of fuel.

24. Credit and Debit Card Payment

  • Shore Campers will accept payment by credit cards approved by Shore Campers.
  • When payment is paid by credit or debit card, I agree that;
    (i) Shore Campers is irrevocably authorised to complete any documentation and to take any other action to recover from my credit or debit card issuer all amounts due by me pursuant to this Agreement, including but not limited to those outlined in section 9, Rental and other charges.
    (ii) I will not dispute my liability to Shore Campers for any amount due under this Agreement and I shall indemnify and keep indemnified Shore Campers against any loss incurred (including legal costs) by reason of notifying my credit or debit card issuer of such dispute.
    (iii) Shore Campers may process the credit or debit card voucher; in the event that Shore Campers elects to accept payment of the Security Deposit by holding an open security payment, which will be cancelled within 7 days after the completion of the Rental Period, as per clause 11, Security Deposit. I agree that Shore Campers is entitled to recover payment from my credit or debit card issuer pursuant to clause 24, section b, sub-section i & ii, in respect of any amounts due which were not known at the time of cancelling the open security payment.
  • I acknowledge that all transactions under this agreement are conducted in Pounds Sterling. Due to exchange rate fluctuations, there could be some variance between the amount initially debited against my credit or debit card and the amount refunded within 7 days after the expiration of the rental period. I release Shore Campers from any liability for such variation.

25. Payment of Charges, Joint and Several Liability
All charges and expenses payable by me under this Agreement are due on demand by Shore Campers. If I do not pay all charges when on time, I agree to pay interest at 1.5% per month above the base rate as published by Barclays Bank Plc on the outstanding balance and any additional costs incurred by Shore Campers, including reasonable legal fees to recover the outstanding money owed. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the customer pursuant to this Agreement.

26. Terminating the Agreement
I acknowledge that Shore Campers may terminate this Agreement and repossess the Vehicle at any time, without notification to me, and that I will pay the reasonable costs of repossessing the Vehicle, including towing charges if:

  • I am in breach of any term of this Agreement
  • I have obtained the Vehicle through fraud or misrepresentation.
  • Any statement, representation or warranty made by the customer in respect to himself or additional drivers is incorrect.
  • The Vehicle appears to be abandoned.
  • The Vehicle is not returned on the agreed return date or Shore Campers reasonably believes that the Vehicle will not be returned on the agreed return date.
  • Shore Campers considers on reasonable grounds that the safety of passengers or the condition of the Vehicle is in danger.
  • I understand that in the event of such termination or repossession, I have no right to a refund of any part of the rental charges or the Security Deposit.

27. Release and Indemnity of Shore Campers Campervan Hire

  • Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, I release Shore Campers, its employees and agents, from any liability to me (regardless of who is at fault) for any loss or damage incurred by me by reason of this Agreement, including but not limited to:
    i) Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose.
    ii) Any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any Shore Campers premises or recovered or handled by Shore Campers.
  • Subject to any insurance arrangements agreed with Shore Campers, I hereby indemnify and shall keep indemnified Shore Campers, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle.

28. Changes
Any changes to this Agreement must be in writing and must be signed on behalf of Shore Campers and by me.

29. Force Majeure
We will make every effort to ensure that the reserved campervan is available for you at the correct time. If, due to circumstances beyond our control, this is not possible and if an alternative or acceptable campervan is not available our liability is limited to the refunds of all monies paid by you.

30. Speed monitoring
I/We agree that Shore Campers can use data collected by the onboard tracker to periodically monitor the speed of the vehicle to ensure the safe use of the vehicle and the safety and welfare of the occupants and this will not be considered to be a breach of personal privacy.

31. My Warranties
I warrant that all information supplied by me to Shore Campers in connection with this agreement is true.

32. Proper Law
This Agreement shall be governed by the law of Great Britain in which this agreement was signed.

33. Data Protection Act
The information that you have provided to Shore Campers will be used to fulfil this contract placed with us. We will not pass this information onto any other organisation outside this company other than to our insurer and Alan Boswell Group, our insurance broker, any relevant government agencies and the Police (or other relevant enforcement authority) to assist in the detection, investigation or prevention of crime.

By entering into This Agreement, you agree that we can process and store your personal information in connection with This Agreement including data collected from the Vehicle which may include your location(s) from our Vehicle tracking system and also diagnostics (telematics). We may use your information to analyse statistics, for market research, credit control and to protect our assets.

34. Entire Agreement
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this Agreement. Shore Campers reserves the right to add or amend the vehicle specifications and rental charges without prior notice. This Agreement does not affect your statuary rights under civil law.

35. Acceptance of these terms and conditions
Payment of the booking deposit required to secure travel dates (as referenced in section 2) is taken as full acceptance of these terms and conditions which are freely published on our website to be read prior to making a booking. By making a booking you are agreeing to be bound by these terms and conditions in full.

Last updated 08 March 2022